Customer Service

Contact Us - Form

How do I contact customer service?: If you need help placing an order or have questions about a product, the status of an order, or your account, please call
Customer Express at (800) 635-9729
How do I contact an account executive?: If you are new to Merry X-Ray, or just need to get in touch you’re your account executive please contact
Customer Express at (800) 635-9729. They will be sure to get you to the correct account executive.
How do I get technical site help?: If you experience any technical problems while on our site or need your password reset, please call
Web Site Help Desk at (800) 321-4601 option 1
IT Help Desk at (800) 713-5832.
Where are your locations?: We have locations all over the United States. Please select a region to see a detailed list:
West Region Central Region East Region
How do I log in to the site?: If you had a user name and password on the old site, your account was pulled over to this site.
However all user names where changed to the email address associated with that account.
You should have received an email with notification and the temporary password. You can reset the password using the website and your email address.
If you need more help please contact our technical site help.
How do I create an online account?: Customers with an established account number with Merry X-Ray or SourceOne Healthcare can register for online account access.
Registration allows SourceOne Healthcare customers to view pricing, place orders, view and track orders as well as run reports.

If you would like to create an account for your facility please download and complete our credit application. Fax the application to 440-701-1482 and we will have one of our Customer Service Representatives contact you.
Who will service the products I purchase?: MXR and SourceOne has the most qualified service team for you processor service needs. Our team of 1,000 highly trained Field Service Engineers can fill all your capital equipment service needs as well as providing service for multi-loaders, wet laser cameras, motorized viewers, select dry laser cameras and Del and Summit Rad rooms.
Do you offer service contracts?: Yes we offer contracts that can be configured to meet the needs of your organization. Please see our Service Department page for more information.
Can I get scheduled maintenance?: Yes we can do all scheduled maintenance on your x-ray equipment both analog and digital. Please see our Service Department page for more information.
Do you sell service parts?: Yes we do. Please see our Service Department page for more information.

Customer Service

General Information

Consumable/Supply Orders

Service and Parts

GENERAL INFORMATION

ACCOUNT

SERIVCE AND PARTS